Q 1. True or false: Management should focus on managing process to achieve the optimal trade-off between two kinds of costs (i.e., control cost and failure cost), rather than pursuing the goal of zero defects because this goal is unrealistic. 2. The degree to which a product or service meets the specifications of its design and achieves the specified performance is called ___. 3. Which of the following is NOT a method used in modern approaches to quality management? 4. In the context of quality management, which of the following terms is a formal statement of the attributes of a product or service? 5. Which of the following is an example of the quality dimension of core performance?